Policies & Frequently Asked Questions

Thank you for shopping with Lottie + Lettie! We are so grateful you chose to shop with our small business. Because many of our items are offered through a preorder model, please review the information below before placing your order.

Preorder Policy

Preorder items are products that are purchased before we have them in hand. Once a preorder closes, we submit our order to the vendor based on the orders we have received.

Estimated arrival times are provided whenever possible; however, these dates are estimates and are not guaranteed. Vendor production, shipping, customs, weather, holidays, and other circumstances outside of our control may occasionally cause delays.

By purchasing a preorder item, you acknowledge that the item is not immediately available and agree to the estimated preorder timeframe provided with the product.

Cancellations

Because preorder merchandise is ordered specifically based on customer purchases, preorder orders cannot be canceled after the preorder has closed and our vendor order has been submitted.

If you need to make a change before a preorder closes, please contact us as soon as possible and we will do our best to accommodate your request.

Returns & Exchanges

We want you to be happy with your Lottie + Lettie purchase. If you have an issue with an item, you must contact us within 7 days of the item being delivered or made available for pickup.

Items approved for return must be:

• Unworn and unused
• Unwashed
• Free of stains, odors, pet hair, or other signs of wear
• In their original condition with tags attached, when applicable

Items that do not meet these requirements may not be eligible for return or exchange.

Shipping charges are nonrefundable. Customers are responsible for return shipping unless the item received was incorrect or defective.

Damaged or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery or pickup.

Please include your name, order number, a description of the issue, and photographs when applicable. We will work with you to make it right.

Sizing

Sizing can vary between brands and vendors. When sizing information is provided in a product description, please review it carefully before ordering.

Lottie + Lettie cannot guarantee fit based solely on a child's typical size. If we know that an item runs small, large, or true to size, we will do our best to include that information in the listing.

Colors & Product Appearance

We make every effort to accurately represent our products. Please keep in mind that colors may appear slightly different depending on lighting, photography, and your device or screen settings.

Small variations in embroidery, appliqué, patterns, prints, or other handmade details may also occur and are not necessarily considered defects.

Pickup

Customers who select local pickup will be notified when their order is ready.

Please wait until you receive notification that your order is ready before attempting pickup.

Shipping

Shipping times begin after your order has arrived to us and is ready to be shipped, not when the preorder is originally placed.

If your order contains multiple preorder items with different estimated arrival dates, items may be held and shipped together unless otherwise arranged.

Once a package has been transferred to the shipping carrier, carrier delays are outside of our control. Please contact us if you experience an issue and we will assist when possible.

Frequently Asked Questions

When will my preorder arrive?
Each preorder will include an estimated turnaround time whenever possible. The estimated timeframe begins based on the vendor order timeline and is not a guaranteed delivery date.

Why does my preorder take several weeks?
Our preorder model allows us to offer a wider selection of adorable children's clothing and gifts without carrying a large inventory. After the preorder closes, merchandise is ordered from the vendor and then shipped to us before being prepared for pickup or shipment to you.

Can I cancel my preorder?
Once a preorder has closed and our order has been submitted to the vendor, it cannot be canceled. If the preorder is still open, contact us as soon as possible.

Can I return something that doesn't fit?
Please contact us within 7 days of receiving your item. Items must meet our return conditions listed above. We will let you know what return or exchange options are available.

What if my item is damaged or incorrect?
Contact us within 7 days and include photographs of the item and your order information. We will work with you to resolve the problem.

Will everything in my order arrive at the same time?
Not necessarily. Different preorder items may come from different vendors and have different turnaround times.

How will I know when my order is ready?
You will receive a notification when your order is ready for pickup or has shipped.

Can preorder dates change?
Yes. Estimated arrival dates can occasionally change due to vendor production or shipping delays. We appreciate your patience when circumstances outside of our control affect a preorder.

Questions?

We're always happy to help! If you have a question about an order, sizing, pickup, shipping, or a preorder, please contact Lottie + Lettie through our Contact page.

Thank you for supporting our small business and allowing us to help you find sweet things for the little ones you love.